Terms and Conditions
This page sums up the house rules that apply when you open an account and play at Silver Oak Casino. The full Terms and Conditions stay the binding text, and you accept them when you register. Silver Oak Casino is licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.
Who can play
You need to be 21 or the legal gambling age where you live, whichever is higher, and we can ask for proof of age at any time. You are responsible for checking that online gambling is legal where you live before you deposit, and your location can affect access, bonuses, free chip redemption and deposit methods. Using a VPN or proxy to hide your location is not allowed.
One account per player
Each player and each household may hold one account. Extra accounts can be closed at once and are not eligible for winnings. Keep your registration details accurate, because false details can lead to suspension, and keep your password private.
Verification
Before a payout we confirm who you are. Expect to send government-issued photo ID, a selfie holding that ID, the front and back of any card used to deposit in the last three months and, if asked, a utility bill from the last three months showing your name and address. We may also ask for a small deposit to confirm a crypto wallet. Until documents are checked we can pause wagering or some account features.
Deposits
Deposits must come from payment methods, bank accounts or cards registered only in your name. Deposit fees are shown in our banking information, and your own bank may add currency or international charges. A deposit can appear in your balance before the payment is fully confirmed. If it later fails, winnings from that credit are limited to $200.
Withdrawals
KYC verification comes first. Pending requests are approved within 7 to 10 business days, and approved payments follow within another 7 to 10 business days. The minimum is usually $100 and can be as low as $20 for some methods or offers. A maximum of $2,500 is sent per week, more for higher VIP levels, and the monthly limit is $10,000, or $5,000 when your balance is at least ten times your deposits. If you wager your deposit at least once there is no commission. Otherwise an 8% fee applies, at least $4. Card depositors are paid by bank wire transfer to an account in their own name, and crypto depositors are paid in crypto.
Bonuses
Every offer can be claimed once per person, household, e-mail address and shared computer, and only one bonus can be active at a time. Redeem a deposit bonus before you bet with that deposit. Unless an offer says otherwise, bonuses carry 40x playthrough on slots, keno, scratch cards, bingo, Plinko and board games and 60x on table games and video poker. Roulette, Baccarat, Craps, Sic Bo, Pai Gow Poker, Pontoon 21, War, crash and shooting games, live dealer tables, progressive jackpot games and tournaments are off limits while you play with a bonus. Deposit bonuses are non-cashable and are removed when you withdraw. If you have never deposited, winnings from a free chip are paid in cryptocurrency after a one-time $11 Litecoin verification deposit.
Comp Points and cashback
100 Comp Points are worth $1.00, you can redeem between 1,000 and 20,000 points once a day, and points expire after 12 months. Weekly cashback is credited on Sunday afternoon EST and monthly cashback for VIP players within the first 3 days of the month, each with its own playthrough and withdrawal limit.
Fair play
Game results come from a random number generator. If the result on your screen differs from the one recorded on our server, the server record is the official result. After a disconnection, your balance is restored to the full amount it showed before the break once you return to the game.
Closing your account
You can self-exclude through live chat, and the request is handled straight away. To close your account, write to Customer Support from your registered e-mail address or use live chat. Accounts unused for two years are treated as inactive, and we e-mail you before deleting one.